Meet Our Team

The People Behind Paystri

JArst

Jonathan Arst

Founder and CEO

Jonathan founded Paystri in 2005 knowing that he could deliver custom solutions and support not found in the payments industry. Jonathan’s vision was realized, with Paystri turning a profit every year since its inception.

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Chris Wheeler

President

Chris joined Paystri in 2018 and spearheads strategic initiatives focused on improving operations, strengthening culture, and refining our promise of delivering outstanding experiences to partners and customers

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Jeremy Straley

Head of Sales

Jeremy began his payments career in 2008 and worked at companies including Chase Paymentech and Worldpay/FIS. Prior to joining Paystri in 2021, Jeremy worked for three years at a software company leading sales and managing the company’s payments business. In his spare time, Jeremy enjoys coaching mountain biking and baseball for his children’s teams.

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Shannon MacDonald

Director of Customer Success and Operations

Shannon has over a decade of Customer Success experience in the payments industry and oversees the Boarding and Installation, Customer Success, and Systems Quality teams. In her free time she writes, is slowly becoming “okay” at playing the piano, and joins friends for weekly game nights.

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Meredith Weigelt

Marketing Director

Prior to joining Paystri in 2022, Meredith worked for three years as a Regional Marketing Director for Commercial Laundry Distributors.  She has a passion for driving brand and sales growth. Outside of work Meredith enjoys spending time with her family, playing soccer, and traveling. 

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Eric Bowsfield

Customer Success Specialist

Eric started worked in the payment processing industry in 2008 and assists our customers with service requests, transaction inquiries, basic terminal troubleshooting, and answering questions quickly and accurately. Outside of work, Eric enjoys history and fantasy/sci-fi.

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Hayden Long

Sales Development Representative

Hayden began his SaaS journey in 2021 before transitioning to the Payment game in 2024. Outside of work, Hayden enjoys hunting, fishing, and hiking with his dogs.

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Jeff Martin

Customer Success Specialist

Jeff is a Customer Success Specialist with over a decade of successful experience supporting Paystri merchants. A strong believer in a positive attitude and can-do approach, Jeff specializes in hardware and payment gateways but is also fluent with PCI compliance and customer service. Jeff enjoys skiing, mountain biking, saltwater fishing, and dog walking.

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Jennie Fountain

Systems Quality Manager

Jennie’s role as Systems Quality Manager requires her to wear many hats including data quality, technical support escalations, auditing technology-based finances, and process improvement. She enjoys painting, cooking, and going on spontaneous adventures with family and friends.

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Jim Kimberly

Customer Support Specialist

Jim is a Customer Support Specialist who started in the payment industry in 2000 with over 2 decades of experience managing a technical support team. A team-first-oriented person, Jim specializes in hardware, software, PCI compliance, and advanced troubleshooting of all things related to processing. Jim enjoys working out, playing golf, cooking  and being outdoors as much as possible.

 

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John DiStefano

Vice President, Sales

John is responsible for product sales, channel management, and ongoing support. He also specializes in managing payment strategies and integration for the Towing and Laundry industries. In addition to spending quality time with family, John is a freelance photographer and can be found tournament bass fishing in the summer months.

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Kimberly Mugno

Customer Experience Specialist

Kimberly worked for a SaaS model software company for four years, handling the merchant onboarding process. In her spare time, she enjoys fostering dogs to help find their forever home, crafting, and spending time with her family and two dogs.

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Michael Sbardella

Business Development Executive

Mike works closely with our ISV and financial institution partners, bringing a consultative approach and focus on delighting our customers. Outside of work, Mike enjoys spending time with family and friends, which includes two new puppies.

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Oscar Garcia

Customer Success Team Lead

Oscar Garcia is a Customer Success Team Lead with over a decade of experience in the payments industry. Outside of work, he enjoys hiking with friends and family.