SUPPORT
Team Hero

Our Team

The People Behind Paystri

Jonathan Arst

Founder and CEO

Jonathan founded Paystri in 2005 knowing that he could deliver custom solutions and support not found in the payments industry. Jonathan’s vision was realized, with Paystri turning a profit every year since its inception.

Chris Wheeler

President

Chris joined Paystri in 2018 and spearheads strategic initiatives focused on improving operations, strengthening culture, and refining our promise of delivering outstanding experiences to partners and customers.

Alison Arthur

Vice President, Marketing

Alison is responsible for creating buzz around the Paystri brand by building and executing on digital marketing, content marketing, inbound marketing, and lead generation strategies. When not working, Alison can be found on family road trips enjoying the outdoors.

Nadia Choudhury

Director, Partner Success

Nadia joined Paystri in 2021 after a decade in the payments industry. She developed her expertise by working in Operations, ISV Management, Acquirer Relations, and Strategic Partnership Development. Nadia holds a bachelor’s degree in English and Creative Writing from the University of Michigan – Ann Arbor, and she holds a master’s degree in Fine Arts with focus in Poetry from Rutgers University.

ShannonHeadshot

Shannon MacDonald

Director, Customer Success

Shannon has over a decade of customer success experience in the payments industry and she joined Paystri in January 2020. Shannon oversees the Boarding and Installation, Customer Success, and Systems Quality teams. In her free time she writes, is slowly becoming “okay” at playing the piano, and joins friends for weekly game nights.

Eric Bowsfield

Customer Success Specialist

Eric started worked in the payment processing industry in 2008, focusing on both customer service and technology. He assists our customers with service requests, transaction inquiries, basic terminal troubleshooting, and answering questions quickly and accurately. Outside of work, Eric enjoys history and fantasy/sci-fi.

John DiStefano

Vice President, Sales

Celebrating over a decade in the payments industry, John is responsible for product sales, channel management, and ongoing support. John also specializes in managing payment strategies and integration for the Towing and Laundry industries. In addition to spending quality time with family, John is a freelance photographer and can be found tournament bass fishing in the summer months.

Jennie Fountain

Systems Quality Manager

Jennie Fountain has over a decade of experience in the payments industry. Jennie’s role as Systems Quality Manager requires her to wear many hats including, but not limited to, managing data quality at Paystri, handling technical support escalations, auditing technology-based finances, and process improvement. She enjoys painting, cooking, and going on spontaneous adventures with family and friends.

Oscar Garcia

Customer Success Specialist

Oscar Garcia is a Customer Success Specialist with over a decade of experience in the payments industry. Outside of work, he enjoys hiking with friends and family.

Jeff Martin

Customer Success Specialist

Jeff is a Customer Success Specialist with over a decade of successful experience installing, maintaining, and supporting Paystri merchants. A strong believer in a positive attitude and can-do approach, Jeff specializes in hardware and payment gateways but is also fluent with PCI compliance and customer service. Jeff enjoys skiing, mountain biking, saltwater fishing, and dog walking.

Michael Sbardella

Business Development Executive

Mike has over 15 years of experience in the payments industry, with three of them here at Paystri. Mike works closely with our ISV and financial institution partners, bringing a consultative approach and focus on delighting our customers. Outside of work, Mike enjoys spending time with family and friends, which includes two new puppies.

Andrew Smolak

Boarding and Installations Team Lead

Andrew leads our boarding and installation efforts with an emphasis on customer boarding, implementation, and outstanding service. Outside of Paystri, Andrew enjoys spending time with family, going to museums, hiking, stretching, exercising, and playing ice hockey.